Online shopping FAQ
Free greeting card and gift bag
Send a present directly to someone special! Swarovski will wrap your order in a pretty gift bag with a ribbon. You can also add one greeting card with your personal message.
If you have the items sent to your address, you will receive one gift bag for each item ordered enclosed in your parcel. This allows you to wrap the gift yourself.
If you choose delivery to another address, the items will be delivered in a single gift bag. The parcel will contain a delivery note which also serves as a warranty but no invoice.
Each defective product under warranty will be examined and evaluated by Swarovski's technical experts.
If a piece is not covered by the terms of the Swarovski warranty policy, we may be able to offer a repair service subject to a £20 charge.
Swarovski warrants that its branded products purchased from an authorised retailer are of merchantable quality and free from material or workmanship defects provided they are subject to normal use. Swarovski will repair or replace any Swarovski branded product during the duration of the warranty.The warranty does not cover damage by accident, misuse or abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the products Care Advice included with your purchase.
The warranty lasts for 2 (two) years from the date of the original purchase.
Your privacy and the security of your personal data is of utmost importance to Swarovski.
All details, such as your personal and credit card information, are secured by state of the art SSL (Secure Sockets Layer) 128-bit encryption. SSL is a well established security system for the Internet that protects and secures your data. Your details are safe with Swarovski.
The details provided to Luxury Essentials Ltd will not be forwarded to any third parties under any circumstances. All data is subject to rigid data protection regulations.
All details entrusted to Luxury Essentials Ltd are solely used to ensure that the company continues to uphold personalized service to make your shopping experience the most convenient possible.
No risk payment
All sensitive data transferred to and from Luxury Essentials Ltd Online is encrypted using the most modern technology (SSL 128-bit).
For security reasons, Luxury Essentials Ltd Online does not save credit card information. The data is immediately passed to the company's partner systems for payment processing. WorldPay, a company specializing in data processing, uses your data solely for the purpose of processing payments.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact Luxury Essentials at the following email address:
Redeeming a Gift Card
Simply place the desired products in the Shopping Bag and enter your Gift Card code then click on 'Apply code'. The amount on your Gift Card will automatically be deducted from the total of your order in the Shopping Bag. The remaining amount will stay on your card for further use. If your order exceeds the value of the Gift Card, the remaining balance must be paid by credit card. Only one Gift Card per order can be used.
Your Gift Card can be redeemed online. It is also accepted in our Redditch boutique.
Online Sale information
The Online SALE takes place in selected Online Shop countries. Please note that the SALE dates and products vary in different countries.
The SALE also takes place in selected Swarovski boutiques. However, please note that the product selections and discounts offered in the boutiques are not necessarily the same as in the Online Shop. The Luxury Essentials Online Shop does not offer VAT refunds. Please note that Luxury Essentials Ltd does not offer any price adjustments for an item(s) purchased at regular price before a SALE. Similarly, products purchased in the SALE are not eligible for further price reductions.
Free gift promotions
Swarovski sometimes offers free gift promotions. Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions. If the free gift is available at the time you place your order, it will appear in your Shopping Bag.
Authenticity of Swarovski products in our Online Shop
This website is the official Luxury Essentials Online Shop. We fully guarantee the authenticity of all Swarovski products purchased here.